Humano. Client portal
Strand 01 · People & Workforce

The public sector doesn't have a hiring problem.

It has a keeping problem, a planning problem and a systems problem, all at once. Each one makes the others worse.

We fix the workforce model and the people systems around it. Culture, communications, people, hiring, workforce and development: one connected view of human capital, measured against productivity.


The evidence

This isn't a cycle. It's structural.

~50% of FE teachers quit within three years, double the school rate IFS via FE Week, 2025
~40% of colleges cancelled courses last year because they couldn't staff them IFS via FE Week, 2025
~15% the median FE pay gap against schools: roughly £38k against £44k IFS via FE Week, 2025
£900k what one college was spending each year on agency staffing New College Durham, via FE Week

And local government reorganisation is forcing councils to merge HR functions and systems at pace. None of this resolves on its own: workforce planning in the public sector now means designing for permanent shortage, not waiting out a bad year.

What we do

The model and the machinery.

Every item below is scoped in the Workforce Diagnostic before anything is committed.

  • Workforce planning and the permanent/contingent mix — demand, supply, attrition and cost modelled against the curriculum or service plan, with a deliberate strategy for hard-to-fill roles rather than a rolling emergency.
  • Retention economics — what attrition actually costs you, and which levers pay back. Pay is one lever; workload, progression and management are usually cheaper ones.
  • Agency spend reduction — a costed route from agency dependence to a sustainable staffing model, sequenced so service and teaching never drop while the mix changes.
  • Culture and communications — culture treated as an operational subject (what gets measured, tolerated and rewarded), and the internal communications that decide whether any change survives contact with the staffroom.
  • Hiring capability — process, employer proposition and tooling for hard-to-fill public sector roles, built in-house so you stop renting it from agencies.
  • Development that pays back — progression and CPD tied to the retention economics. The cheapest hire is the one you didn't have to make.
  • HR and payroll system selection and implementation — vendor-neutral, and we don't take referral fees. Requirements written from the decisions you need to make, not from feature lists.
  • HR capacity building for reorganisation and merger — when a trust acquires a school or councils combine, the HR function absorbs the shock. We build the capacity and the process before it lands.
The workaround tax

You're already paying for the fix. It's just spread across workarounds.

48% use manual workarounds because their HR and payroll systems can't cope
42% have bought second systems to plug gaps
40% employ people just to fight the technology

We find that spend in the Diagnostic and design it out. Source: Zellis survey of 500 public sector managers, via LocalGov, July 2024.

This strand maps your people data as it goes.

That map is where Data & Insight starts: the warehouse begins with the people data this work has already joined up.